At Flunari Marketing, we offer 100% online customized services and complete every order within 48 hours.
Since our services are digital products, our return policy is structured to provide transparency and reliability for our clients.
Below are 15 detailed points explaining when and how you can request a refund or modification of a completed service.
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1. Types of Services We Offer
We offer digital services such as:
• Graphic design (logos, posters, banners)
• Online marketing and social media management
• Content creation (articles, product descriptions, etc.)
• SEO services and website optimization
• Website creation and development
• Followers, likes, and views on various platforms
Since these are digital products, the return policy differs from that of physical products.
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2. Conditions for Returns or Refunds
✅ Refunds and returns are accepted only in the following cases:
• The service was not delivered within 48 hours (excluding delays due to missing information from the client).
• The service is different from what was ordered.
• There are technical errors in the delivered material (e.g., significant content errors, incorrect format, etc.).
• The client accidentally made a duplicate payment.
❌ Returns are NOT accepted in the following cases:
• The client changed their mind after the service was delivered.
• The digital product has been downloaded or used by the client.
• The refund request is made more than 14 days after the service was delivered.
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3. Timeframe for Refund Requests
• Full refund requests are accepted within 24 hours of service delivery.
• Free modification requests are accepted up to 14 days after delivery.
• After 14 days, we do not offer refunds, but we may make minor changes if necessary.
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4. Process for Requesting a Return or Refund
If you wish to request a return or correction, follow these steps:
1️⃣ Send an email to info@flunari-marketing.com with the reason for the request and your order number.
2️⃣ We will review your request within 24 hours.
3️⃣ If approved, we will offer a refund, modification, or credit to your account.
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5. Who Pays for Returns?
• If the service was not delivered on time, we cover all refund costs.
• If the client changes their mind, a refund is not possible.
• If major changes are requested, additional fees may apply.
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6. Payment Refund Process
✅ Refunds are processed within 3-5 business days.
✅ The payment is returned to the original payment method.
❌ We do not offer refunds for services completed according to client instructions.
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7. Exceptions to the Return Policy
🚫 Non-refundable services include:
• Custom graphic design projects.
• Written content or marketing materials already used.
• Digital ad campaigns that have already been spent.
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8. Policy for Changes and Improvements
• Minor changes are free if requested within 7 days.
• Major changes (e.g., complete design overhaul) may incur an additional fee.
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9. Payment Security and Transaction Policy
📌 We use a secure payment system, and all transactions are protected.
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10. Legal Matters and Dispute Resolution
In case of disputes, we strive to find a friendly resolution. If not possible, the issue is handled according to applicable laws.
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11. Order Review Process
• Clients can request a free review for technical errors.
• If the service was delivered as requested, additional revisions may have a cost.
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12. How to Cancel an Order?
• Orders can only be canceled within 6 hours of payment.
• After this period, the service will begin, and cancellation is not possible.
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13. Can I Request a Refund Instead of a Modification?
• Yes, if the request is made within 24 hours of delivery.
• If more than 24 hours have passed, only modifications are offered, not refunds.
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14. Can I Transfer My Credit to Another Service?
• Yes! If you have paid for a service and are not satisfied, you can use the credit for another service on our website.
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15. How to Contact Us for Return Issues?
📧 Email: info@flunari-marketing.com
📞 Phone: +383 43 869 151
🌍 Website: www.flunari-marketing.com